A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, chatbots are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database. It is as trendy as TonyBet.
Benefits to the Company
Chatbots can help improve a website for a company in several ways. First, chatbots can provide 24/7 customer service. This is especially helpful for companies that have an international customer base or that operate in multiple time zones. Second, chatbots can help increase sales by suggesting products or services to website visitors. Third, chatbots can help reduce the amount of customer support inquiries by providing self-service options. Finally, chatbots can help build brand awareness and loyalty by engaging with customers in a personal and interactive way.
Benefits To the Customers
Chatbots are used in a variety of customer service and support applications, and they can be used to improve customer relations in a number of ways.
First, chatbots can help to quickly and easily resolve customer queries and complaints. By providing a fast and easy way for customers to get in touch with a company, chatbots can help to reduce the number of customer service calls and emails that need to be handled by human agents. This can free up time for agents to focus on more complex issues, and it can help to improve customer satisfaction by ensuring that queries are dealt with quickly and efficiently.
Second, chatbots can be used to proactively reach out to customers to offer help and support. By sending automated messages to customers, chatbots can offer assistance with problems or answer questions before they become issues. This can help to improve customer relations by ensuring that customers feel supported and valued by the company.
Third, chatbots can be used to build rapport with customers. By engaging in friendly conversations with customers, chatbots can create a sense of rapport and trust. This can lead to improved customer relations as customers feel more comfortable doing business with a company that they feel they can trust.
Overall, chatbots can be a valuable tool for improving customer relations. By providing a quick and easy way to resolve queries, offering support and assistance, and building rapport, chatbots can help to create a positive customer experience and build lasting relationships.